Meet Your New Portal

Help & FAQ

HOW DO I LOGIN TO MY ACCOUNT?

There’s a button at the top right of our website, just click on Login.

 

If you’re having trouble logging into your account, please contact our Support Team and they can help you out.

HOW DO I ACTIVATE MY ACCOUNT OR RESET MY PASSWORD?

You can activate your account or reset your password by clicking here: Reset Password

 

Enter the email address you registered with and you will be sent a secure link to reset your password.

 

Login troubles? Contact Residential Support and we can send you a new link to reset your password. Or you can call us at 416 360 3000 day or night.

I GOT AN EMAIL ABOUT MY PORTAL AND/OR BILLING INFORMATION, IS IT SAFE?


We have been sending emails and talking to customers on the phone about the new portal and helping them to navigate the new environment and update their payment information to our new billing platform powered by Moneris. We know it sounds suspicious and we’re glad you’re alert and questioning the legitimacy of any email asking you to update your payment information! You can always contact us 24/7 and we can verify that we sent you an email and that it is safe to open.

 

If you have received an email from us, you have either:

Activated your new portal account, but not updated your payment information to Moneris.

OR

Not activated your new portal account, and so have not updated your payment information to Moneris.

WHAT IS THE 'NEW' CUSTOMER PORTAL ALL ABOUT?

The new customer portal was launched to provide you with an improved customer experience; activating your new portal and updating your payment information on the new billing platform (Moneris) will allow you an easier way to view and manage your account and see your payments go through instantly!

 

If you have not yet activated your account in our new portal, or haven’t received an email from us to do so, please contact us and a representative will send you activation instructions.

WHY DO I HAVE TO UPDATE MY PAYMENT INFORMATION IF I'M ALREADY SUBSCRIBED?

In the past, we used a billing service operated by PayPal. We will no longer be using PayPal to collect payments and have upgraded to Moneris. It could cause potential billing issues if you have not updated your payment information on Moneris when we deactivate the PayPal service.

 

We are asking our customers to activate and update their account in our new portal before we retire the old customer portal and deactivate the PayPal service to collect payments.

 

If you have a saved card in your account that was previously added prior to March 2022, it is registered under the PayPal acquirer. Please delete the card, it looks like this: RP000000####

 

You can re-enter the same credit card information with Moneris under the same price and service conditions, only the payment acquirer has changed. For your security, we are not able to see or copy over your private credit card information to Moneris ourselves.

WHAT STEPS DO I NEED TO TAKE TO MAKE SURE MY ACCOUNT IS UP TO DATE?

1. ACTIVATE YOUR NEW PORTAL ACCOUNT.

CLICK HERE TO ACTIVATE YOUR ACCOUNT
This will take you to the NEW Rally portal where you can reset your password.

 

ENTER YOUR EMAIL ADDRESS
You will be sent an email with a secure link to reset your password then login to activate your new portal.

 

Logging in for the first time will activate your account. (If you have already activated your new portal account, you can simply login and skip to step 2)

 

2. IMPORTANT: UPDATE YOUR PAYMENT INFORMATION. 

Please add or update your credit card information. In order to pay through Moneris you must re-enter your payment information. For your security, Rally does not store your private credit card information.

 

Go to BILLING on the navigation menu and click UPDATE CREDIT CARD, this will open a secure screen powered by Moneris, where you can add or update your credit card information.

 

Note: If you have a stored card in your account (RP000000####) from prior to March 2022, this is on the PayPal service, please delete the PayPal card in order to add your card on Moneris.

 

3. REVIEW YOUR PAST INVOICES.
Verify that there are no outstanding amounts due from previous months.

 

Once you have updated your payment information, you can view your invoices and pay any past due amounts. Click on the invoice number, then click PAY NOW. Otherwise, the billing system will attempt to charge you automatically. There will be no late payment charges at this time.

WHAT IS MONERIS, IS IT SAFE?

Your privacy and security is our highest priority. Moneris is Canada’s largest and most trusted online payment portals and ensures that all payment data is safely secured and encrypted and your information is protected at every point of interaction.

 

You’ll also gain the convenience of seeing your account in real-time, and payment status instantly!

 

You can learn more about Moneris by clicking here.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards, (Visa, Mastercard, American Express, Discover Cards) You can also pay using Visa and Mastercard debit cards.

 

We are currently not able to accept online banking payments. If you need help with payment methods, please contact Residential Support.

WHEN ARE PAYMENTS DUE?

Invoices will be emailed to the address we have on file on a monthly basis from the day you signed up. Customers who signed up prior to March 2022 will receive invoices on the 1st day of each month. Payments are taken on the 5th day of the month for the upcoming month of service.

 

Customers who signed up after March 2022 will be billed monthly from their installation date. So, if your installation took place on the 18th day of the month, you will be invoiced on the 18th day of every month for the upcoming month using the credit card currently on file.

HOW DO I PAY MY INVOICES?

The Moneris system will attempt to charge you automatically per your billing cycle, if we were unable to charge you, you should verify and update your payment information.

 

You can also pay any outstanding invoices manually:

1. Close all the Rally tabs that you might have open on the browser.

2. LOG IN to the portal.

3. Go to the BILLING section and click the INVOICE NUMBER corresponding the outstanding invoice

4. Click on the PAY NOW button in the top right corner.

5. Select your Credit Card or Debit Card (you should be able to see the first four digits and the last four digits).

6. Click on UPDATE CREDIT CARD, and the payment will go through

HOW DO I UPDATE MY BILLING INFORMATION?

Simply login to your Rally Portal account and from there you can update your payment method and billing information.

 

Note: If you have a stored card in your account (RP000000####) from prior to March 2022, this is on the PayPal service, please delete the PayPal card in order to add your card on Moneris.

 

Go to BILLING on the navigation menu and click UPDATE CREDIT CARD, this will open a secure screen powered by Moneris, where you can add or update your credit card information.

HOW ARE INVOICES SENT?

Customers who signed up prior to March 2022 will receive invoices on the 1st day of each month. If you signed up after March 2022, invoices will be emailed to the address we have on file on a monthly basis from the day of your installation and service activation.

 

Invoices are also available to view in your online account.

 

Once you sign up with Rally services, you will receive a username and password to activate your portal account and update your payment information. From the Billing and Payments tab, you are able to view and print your invoices.